Privacy Policy

This privacy policy sets out how Claire Reeves uses and protects any information including ‘Personally Identifiable Information’ (PII) that you give while using clairereeves.org.uk. PII, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Claire Reeves may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10.06.21

 

When do we collect information?

  • When you submit your details via our contact form or call to action buttons on the clairereeves.org.uk website

  • When you sign up for the newsletter via the clairereeves.org.uk website

  • When you download the free mini-courses via the clairereeves.org.uk

  • During a phone call enquiry

  • Once you email us


What we collect
We may collect the following information:

  • Contact information including email address, address and phone numbers

  • Demographic information such as postcode, preferences and interests

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

  • Financial Data may include your bank account and payment card details.

  • Transaction Data may include details about payments between us and other details of purchases made by you.

  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

  • Profile Data may include your username and password, purchases or orders, your interests, preferences, CV, job title, marital status, details of certificates and diplomas, education and skills, feedback and survey responses.

  • Usage Data may include information about how you use our website, products and services.

  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

  • Other information relevant to your or our enquiry

 

Sensitive Data (Special Categories Of Personal Data) – as a client, customer or employee/contractor of Claire Reeves, we may collect sensitive information from you in order to provide a product or service. This sensitive data may include physical or mental health condition, medication and treatment received, medical history, race, ethnicity, religious or philosophical beliefs, sex life and sexual orientation. We do not collect any other sensitive data about you. Other sensitive data refers to data that includes details about your political opinions, trade union membership and genetic and biometric data. We do not collect any information about criminal convictions and offences. Please be aware that when you submit your details to us by means of assessment or via phone/email, this provides us with consent for processing sensitive data.

 

Social media and internet based advertising:  We collect cookie data from your IP address or the page you are visiting from. Cookies may also be enabled to allow various features to function properly. Interactions on social media are subject to the privacy policy of the social media service provider. We may use LinkedIn, Facebook, Instagram and Twitter advertising services and as such there may be tracking codes such as a Facebook Pixel installed on our Site so that we can manage the effectiveness of these campaigns. We do not store any personal data within this type of tracking.

 

 

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information to get in touch and reply to your enquiry.

  • We may use the information to improve our products and services.

  • We may periodically send emails about new services or other information which we think you may find interesting using the email address which you have provided.


Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Cookie Policy
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

 

What are Cookies?

Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the Site. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the User experience. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

 

What type of cookies do we use?

Persistent cookies – these cookies remain on a User’s device for the period of time specified in the cookie. They are activated each time that the user visits the Site that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a User during a browser session. A browser session starts when a User opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

 

What categories of cookies are there?

Strictly necessary cookies – these cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site.

 

Performance cookies – these cookies collect anonymous information on the pages visited. By using the Site, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Site works.

 

Functionality cookies – these cookies remember choices you make to improve your experience. By using the Site, you agree that we can place these types of cookies on your device. These cookies allow the Site to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

Third party cookies – these cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our Site. For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

 

How do we track cookies?

When you visit the Site, we use the following third party services: Google Analytics, Facebook Pixel/Custom Events to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the Site. This information is only processed in a way which does not identify anyone. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the Site, but will not store, save or collect personal information. We do not make, and do not allow these third parties to make, any attempt to find out the identities of those visiting our Site.

 

How to disable cookies?

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. You can also dismiss the cookie banner on our Site.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Third-party disclosure
We do not sell, trade, or transfer your Personally Identifiable Information to outside parties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.


Email marketing
If at any time you would like to unsubscribe from receiving future emails, you can email is at enquiries@clairereeves.org.uk and we will promptly remove you from ALL correspondence.

If there are any questions regarding this privacy policy, you may contact us at
enquiries@clairereeves.org.uk or through the contact form on the website.

 

Complaints

If you are not happy with any aspect of how your data is collected and used, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

This document was last updates on 20th July 2021