LADIES!

1. Who we are

 

Counselling services are provided by Claire Reeves Coaching Limited, a company registered in England and Wales. Counselling is delivered by a team of qualified associate counsellors and, where applicable, counsellors in training on supervised placement.

 

This Privacy Policy explains how Claire Reeves Coaching Limited (“we”, “us”, “our”) collects, uses, stores, and protects personal data in connection with counselling services accessed via clairereeves.org.uk.

 

We are committed to protecting your privacy and handling your personal data with care, professionalism, and confidentiality.This policy is effective from 14.02.2026.

 

2. What personal data we collect

 

We collect and process only the information necessary to provide counselling services and manage associated administration.

 

Identity and contact information

Name, email address, telephone number, and address where relevant.

 

Client and session information

Presenting issues and assessment information, emergency contact details, brief factual session notes recorded by your counsellor, and correspondence relating to your counselling. Session notes are concise, relevant, and stored securely.

 

Financial and transaction information

Payment and billing details and records of invoices and payments.

 

Technical and usage information

Limited technical data such as IP address, browser type, and website usage statistics.

 

3. Special category (sensitive) personal data

 

As part of providing counselling services, we may process special category personal data, which may include information about physical or mental health, medical history or treatment, medication, sexual orientation or sex life, religious or philosophical beliefs, and race or ethnicity.

 

We process this data only where necessary for the provision of counselling services and in accordance with UK GDPR, including where explicit consent has been provided and or where processing is required for health or social care purposes.

 

Counselling data is never used for marketing, advertising, or profiling.

 

4. When we collect personal data

 

We may collect personal data when you submit an enquiry or booking form via the website, contact us by email or telephone, engage in counselling sessions or assessments, or otherwise communicate with us in relation to counselling services.

 

5. How we use your information

We use personal data only where necessary and appropriate to respond to enquiries and manage bookings, provide counselling services, maintain clinical and administrative records, manage payments and invoicing, ensure appropriate clinical governance and supervision, improve our counselling service and website functionality, and comply with legal, regulatory, and professional obligations.

 

6. Sharing your information

 

We do not sell, trade, or rent personal data to third parties.

 

Personal data may be shared only where necessary and appropriate, including with associate counsellors and counsellors in training involved in delivering your counselling under strict confidentiality agreements, professional supervisors in accordance with ethical requirements where information is anonymised and does not identify you, service providers who support our operations under confidentiality obligations, employers or organisations funding counselling where applicable where only limited attendance information is shared and session content is never disclosed, debt recovery services where necessary in the event of unpaid invoices, and legal or regulatory authorities where disclosure is required by law or to protect you or others from serious harm.

 

Where possible, we will aim to discuss any required disclosures with you in advance.

 

7. Confidentiality and its limits

 

Your information is treated as confidential.

 

Confidentiality may be broken only in specific circumstances, including where there is a serious risk of harm to you or others, a legal obligation to disclose information, a child or vulnerable person is at risk, or records are requested by a court of law. Any disclosure will be limited to what is necessary and appropriate.

 

8. Data security

 

We have appropriate physical, electronic, and managerial safeguards in place to protect personal data against unauthorised access, disclosure, alteration, or loss.

 

9. Communication and email

 

Email communication is not encrypted.

 

To protect your privacy and maintain therapeutic boundaries, we ask that email and text messages are used only for administrative purposes such as arranging or cancelling appointments and not for sharing sensitive personal information.

 

10. Telephone and online counselling

 

Counselling may be provided face-to-face, by telephone, or via secure online platforms such as Zoom, Whereby, or similar services.

 

We take reasonable steps to ensure sessions are conducted privately and securely. Clients are responsible for ensuring their own environment is suitable for confidential therapeutic work.

 

11. Cookies and website analytics

 

Our website uses cookies and similar technologies to support functionality and understand how visitors use the site.

 

We may use third-party services such as Google Analytics and social media tracking tools to collect anonymous aggregated data about website usage. These tools do not identify individual counselling clients and counselling data is not linked to advertising platforms.

 

You can control or disable cookies through your browser settings and via the cookie banner on our website.

 

12. How long we keep your data

 

We retain counselling records and related personal data for three years after counselling ends in line with legal, professional, and ethical requirements. After this period, records are securely deleted or destroyed.

 

13. Your data protection rights

 

You have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request erasure of data where appropriate, object to or restrict certain processing, and withdraw consent where processing is based on consent. Requests can be made in writing using the contact details below.

 

14. Complaints

 

If you are unhappy with how your personal data has been handled, please contact us so we can try to resolve the matter.

 

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Website: www.ico.org.uk.

 

15. Contact details

 

If you have any questions about this Privacy Policy or how your data is handled, please contact Claire Reeves Coaching Limited at enquiries@clairereeves.org.uk or via the contact form on the website.